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Privacy Policy
Allyspin Casino holds a licence issued by the Gaming Board of Anjouan and is operated by Nova Forge Ltd. All player data and transactions are protected with 128-bit SSL encryption.
Information we may collect
The information handled by Allyspin Casino depends on how you use the website and the services available to you. We try to collect information that is relevant to operating the account, providing support, meeting security requirements and complying with applicable obligations. Information may be collected directly from you, automatically when you use the website, or from service providers and other sources where this is reasonably necessary.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, contact details, account username, preferences and information connected with your eligibility to use the services. We may also handle information you provide when you communicate with customer support, submit a request, take part in an account review or report a problem.
Verification and security information
To help verify identity, protect accounts and prevent misuse, we may request or handle verification documents and related information. This can include information used to confirm identity, age, address or the source and ownership of funds where appropriate. We may also record security checks, risk indicators, device information and information relating to suspected fraud, unusual activity or attempts to bypass account controls.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, account balances, transaction dates, payment methods and transaction status. Payment details may be processed by payment providers or other specialist service providers. We may receive information needed to confirm or reconcile a transaction without necessarily receiving the full details of your payment instrument.
Technical, device and usage information
When you visit or use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, links used, login activity and other information about how the website is accessed. We may also handle information about errors, performance and interactions with website features.
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep sessions secure, support essential functions, understand website use and improve performance. Some cookies may be placed by service providers working on our behalf. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functions, account access or the way pages operate.
How we use information
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- To create, maintain and administer your account.
- To provide website features, account services and player support.
- To process, confirm and reconcile deposits, withdrawals and other transactions.
- To verify identity, age, account information and eligibility.
- To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant.
- To detect, investigate and prevent unauthorised access, abuse, manipulation and other harmful or unlawful activity.
- To communicate with you about your account, transactions, service notices, security matters and support requests.
- To understand website use, troubleshoot problems, improve features and maintain reliable systems.
- To send marketing communications where permitted and where you have provided the necessary permission or have not opted out, as applicable.
- To meet legal, regulatory, reporting, dispute-resolution and record-keeping obligations.
- To establish, exercise or defend legal rights and manage complaints or investigations.
Where we send marketing communications, you can choose to stop receiving them. Service and security messages may still be sent when they are necessary to operate your account or communicate important information. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Sharing information
Information may be shared with service providers that help operate the website and casino services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. Such providers may handle information only as needed to perform their services or meet their obligations.
Information may also be disclosed where reasonably necessary to comply with a lawful request, protect the website or another person, investigate suspected wrongdoing, enforce applicable terms, or support a legal claim. If services or supporting providers operate in another country, information may be processed or stored outside Australia. We take reasonable steps to use appropriate safeguards for such handling, subject to applicable requirements.
Security, storage and retention
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security processes, monitoring, encryption or other protective technologies where appropriate. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been compromised.
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When deciding how long to keep records, we may consider account administration, security, dispute handling, business needs and legal obligations. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not necessarily result in the immediate deletion of all information. We may need to retain certain records to prevent repeat misuse, complete outstanding reviews, respond to requests, establish or defend legal claims, or meet record-keeping obligations. Where information is retained, access and use will be limited to the purposes for which it remains necessary.
Children and eligibility
The services are intended only for people who are legally permitted to use online gambling services in their location. We may carry out age and identity checks. If we become aware that information has been provided by a person who is not eligible to use the services, we may take steps to close the relevant account and handle the information in line with our legal and security obligations.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion where deletion is available, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.
How to exercise your rights
To make a privacy or data request, contact support@allyspin-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive records. This is a security measure designed to help prevent information being disclosed to the wrong person.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information where there is no continuing lawful or necessary reason to retain it.
- Marketing consent: withdraw consent to marketing communications or ask to be removed from marketing messages.
- Privacy concerns: contact us with a question, complaint or concern about the handling of your information.
A request may be limited or declined where permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If information must be retained, we will explain this where appropriate. We aim to respond to valid requests within a reasonable timeframe, although the time needed may depend on the complexity of the request and the checks required.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically. If a change is significant, we may provide additional notice through the website or another suitable communication channel.
If you have questions about this Privacy Policy or want to exercise a data right, please contact support@allyspin-casino.best.