Responsible Gaming

Gamble for entertainment, not income

Online gambling involves risk. Games are designed for entertainment and outcomes are determined by chance or by the rules of the game. No strategy can guarantee a win, and previous results do not predict future results. You should only gamble with money you can afford to lose after your essential living costs and other financial commitments have been met.

Gambling is not a reliable way to earn money, recover losses or improve your financial position. Avoid using gambling to pay bills, cover debts or deal with stress. Never borrow money, use credit that you cannot repay or sell important belongings to continue gambling. If you notice that gambling is affecting your finances, relationships, work, study or wellbeing, consider taking a break and seeking support.

Before you play

• Decide how much time and money you are comfortable spending.
• Set a budget that is separate from rent, mortgage payments, food, utilities, transport and other essentials.
• Treat any gambling funds as entertainment spending, not as an investment.
• Make sure you understand the rules, risks and relevant terms before using a game or service.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.

Only adults who are legally permitted to gamble should use gambling services. Do not allow children or other unauthorised people to access your account. Keep your login information private and use appropriate device and account security. If you think someone else may be using your account, stop gambling and contact the relevant support channel for assistance.

Recognise warning signs

Gambling harm can develop gradually and may affect anyone. It is not defined only by the amount of money lost. Time spent gambling, emotional distress, secrecy and the effect on other areas of life can also be important signs. Consider whether any of the following statements apply to you or someone close to you.

• You gamble for longer or spend more than you originally intended.
• You regularly think about gambling or feel restless when you try to stop.
• You chase losses or return soon after losing to try to win money back.
• You hide your gambling, deposits, losses or account activity from family or friends.
• You borrow money, miss payments or use essential funds to gamble.
• You cancel plans, neglect responsibilities or lose sleep because of gambling.
• You feel anxious, guilty, irritable or low after gambling.
• You have tried to reduce or stop gambling but have not been able to do so.
• Gambling is causing conflict in a relationship or affecting work, study or health.
• You gamble to cope with loneliness, stress, grief or other difficult feelings.

One or more warning signs may indicate that it is time to take action. You do not need to wait for a serious financial loss or crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

Taking a break or stopping

If you want to stop, use the available account closure, cooling-off or self-exclusion features where applicable. Consider removing saved payment methods, blocking gambling websites or applications, and asking a trusted person to support you with access to money or devices. Avoid replacing one gambling activity with another if your goal is to stop gambling altogether.

Account restrictions may not address every source of gambling access, so additional support can be valuable. A qualified gambling counsellor can help you create a plan, manage urges, address financial concerns and work through issues that may be contributing to gambling. Support is confidential in accordance with the provider's terms and applicable law.